Terms of Service

Last updated: 3 August 2026

These Terms of Service ("Terms") govern your use of the Vimmersa platform available at vimmersa.com (the "Service") and constitute the terms for services provided by electronic means required by Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means. You can save or print this page at any time; the Terms are provided in English.

1. Who we are (seller)

The Service is operated, and all plans and credits are sold, by BREP STUDIO Sp. z o.o. with its registered office in Warsaw, Poland, address: Kolejowa 45/9, 01-210 Warsaw, entered into the National Court Register (KRS) kept by the District Court for the Capital City of Warsaw under KRS number 0000982301, NIP (tax ID) 5273011376, REGON 522614896, share capital PLN 5,000 ("we", "us" or "Vimmersa").

Contact: email info@brep.studio, phone +48 791 901 883, or see our contact page.

2. The Service

Vimmersa is a spatial-communication platform that lets you create, host, present and share immersive content: virtual tours, 360° panoramas, 3D models and splats, and related AI-assisted tools (for example image and panorama generation or conversion). The Service is offered as a free plan and as paid subscription plans (currently Premium and Enterprise); certain AI actions additionally consume credits (section 6). The current feature set, limits and prices of each plan are described on the pricing page and at checkout.

3. Account and conclusion of the contract

• Creating an account concludes a contract for free electronic services under these Terms for an indefinite period; you may close your account at any time.
• Purchasing a paid plan or a credit pack concludes a contract for a paid digital service. The contract is concluded when Stripe confirms your payment; you receive a confirmation by email.
• You must be at least 18 years old (or have full legal capacity) to purchase paid services. If you act on behalf of a company, you confirm you are authorised to bind it.
• Provisions of these Terms that protect consumers also apply to a natural person who enters into a contract directly related to their business activity where the contract does not have a professional character for them (Article 7aa of the Polish Consumer Rights Act).

4. Technical requirements

To use the Service you need: a device with an up-to-date web browser (recent Chrome, Edge, Firefox or Safari) with JavaScript and cookies enabled, an internet connection (broadband recommended for 360° content), and an email address to register. VR viewing additionally requires a WebXR-compatible headset or device. It is prohibited to supply unlawful content through the Service (see section 12).

5. Paid plans, prices and billing

• Prices. The binding total price, including applicable taxes (such as VAT) where charged, is always displayed at checkout before you confirm payment.
• Payment processing. Payments are processed by Stripe. We do not receive or store your card details. Invoices and receipts are available via the Stripe billing portal (Console → Billing & Plans → Manage subscription).
• Automatic renewal. Subscriptions renew automatically for successive monthly or yearly periods (whichever you chose) until cancelled, and each renewal is charged automatically to your saved payment method. You can cancel at any time with effect from the end of the current billing period (section 7).
• Upgrades and downgrades. Upgrades take effect immediately (any unused part of the old plan is credited pro rata by Stripe). Downgrades and switches between monthly and yearly billing are managed in the billing portal.
• Failed payments. If a renewal payment fails, Stripe retries it for approximately two weeks. If all retries fail, the subscription is cancelled and your account is downgraded to the Free plan. Your content is retained, but Free plan limits apply.
• Price changes. We may change plan prices for valid reasons (e.g. changes in costs, taxes or the scope of the Service). We will notify you by email at least 30 days in advance; the new price applies from your next billing period at the earliest. If you do not accept it, cancel before the new price takes effect — no other charge will be made.

6. Credits and top-up packs

• Credits are internal units used to pay for AI-powered actions in the Service; the credit cost of each action is shown in the tool before you run it.
• Paid plans include a monthly credit grant added on each successful renewal payment. Credits stack with your existing balance and do not expire for as long as your account exists.
• Credit top-up packs are one-time purchases, independent of the subscription cycle, delivered to your balance immediately after payment.
• Credits are not money and have no cash value; they are non-transferable and can only be spent inside the Service. Separate monthly usage caps of your plan may apply to some actions.
• If a credit-consuming action fails to produce any output due to an error on our side, report it via the complaints procedure (section 10) and we will restore the credits.

7. Cancellation of subscriptions

You can cancel your subscription at any time — no notice period, no cancellation fee — with the "Cancel subscription" button in Console → Billing & Plans (Stripe billing portal) or by emailing info@brep.studio from your account email. Cancellation takes effect at the end of the current paid billing period: you keep full access until then, and no further renewals are charged. Amounts already paid for the current period are not refunded, except as provided in sections 8 and 9 or where required by mandatory law. Closing your account does not by itself cancel an active subscription — cancel it first.

8. Right of withdrawal (consumers)

If you are a consumer (or an entrepreneur treated as a consumer, section 3), you may withdraw from a distance contract within 14 days of its conclusion without giving any reason, by an unequivocal statement — an email to info@brep.studio is sufficient. You may use the model form below, but it is not obligatory. To meet the deadline it is enough to send the statement before the deadline expires.

• Immediate start. At checkout you expressly request that we start providing the service (or deliver the credits) immediately, before the withdrawal period expires, and you acknowledge the consequences below. Without that request we would only activate the service after 14 days.
• Subscriptions. If you withdraw after requesting immediate performance, you owe payment only for the part of the service provided until you informed us of the withdrawal, proportional to the plan price; we refund the rest.
• Credit packs. If you withdraw, the refund is reduced in proportion to the credits already spent from the pack; unspent packs are refunded in full. The right of withdrawal expires once all credits from the pack have been used.
• Full performance. The right of withdrawal is lost when we have fully performed the service with your prior express consent and your acknowledgment that full performance ends the right of withdrawal (Articles 35 and 38 of the Polish Consumer Rights Act).
• Refund method and timing. We refund within 14 days of receiving your withdrawal, using the same payment method you used, at no cost to you.

9. Refunds

• Statutory refunds. Refunds due to withdrawal (section 8) or to a lack of conformity of the service (section 10) are always honoured as required by law.
• Billing errors. If you were charged in error (for example a double charge, or a charge after a completed cancellation), contact us and we will correct it and refund the difference promptly.
• Otherwise. Beyond the cases above, payments for billing periods that have already started are non-refundable — cancelling stops future charges (section 7). This does not limit any rights you have under mandatory law.
• Method. Refunds are made by Stripe to the original payment method.

10. Complaints and statutory warranty

You can file a complaint about the Service (including non-conformity of a paid digital service with the contract) by emailing info@brep.studio with a description of the issue and your account email. We respond within 14 days. If you are a consumer, you have the statutory rights provided by Chapter 5b of the Polish Consumer Rights Act for digital content and digital services: you may demand that the service be brought into conformity and, where provided by law, a proportionate price reduction or termination of the contract. These Terms do not limit those rights.

A consumer may also use out-of-court complaint and redress mechanisms, for example the assistance of a municipal or district consumer ombudsman or the Trade Inspection (Inspekcja Handlowa) in Poland. Participation in out-of-court schemes is voluntary for us; using them does not limit your right to go to court.

11. Your content

• You retain all ownership of content you upload (images, panoramas, models, and other files).
• You grant us a non-exclusive, worldwide licence to host, store, process, reproduce, adapt (for technical purposes such as transcoding and thumbnails) and display your content solely as needed to provide the Service, including making it available through the viewing and sharing features you choose to use. The licence ends when the content is deleted, subject to a reasonable period for backups.
• You are responsible for your content and warrant that you hold the necessary rights to it and that it is lawful. We may block or remove content that is manifestly unlawful or violates these Terms; where required by law we will inform you and state the reasons.
• The Service is not an archive: keep your own copies of source files.

12. Acceptable use

It is prohibited, in particular, to:

• supply or share unlawful content, or content infringing third-party rights;
• use the Service (including AI tools) to create or distribute unlawful, defamatory or deceptive material;
• interfere with the Service's operation or security, introduce malware, or attempt unauthorised access;
• scrape, resell or systematically extract the Service or circumvent plan limits, credit accounting or technical safeguards.

13. AI features

AI-assisted tools rely on third-party machine-learning models. Their outputs are generated automatically and may be inaccurate, incomplete or contain artifacts. Review outputs before any professional or commercial use; they are provided as creative material and do not constitute architectural, engineering or other professional advice. The rules of sections 11 and 12 apply to AI outputs and to the inputs you provide.

14. Intellectual property

The Service, including its software, design and trademarks, remains the property of BREP STUDIO Sp. z o.o. or its licensors. You receive only the right to use the Service in accordance with these Terms; no other rights are granted.

15. Availability and changes to the Service

We aim for high availability but do not guarantee uninterrupted operation; maintenance and updates may cause short interruptions. We continuously develop the Service and may change or add features. If a change materially and negatively affects a paid digital service for a consumer, we will inform you in advance by email and you may terminate the contract free of charge in accordance with the Consumer Rights Act. Security and legal-compliance updates may be applied without prior notice.

16. Suspension and termination by us

• We may suspend or terminate access if you materially breach these Terms (in particular sections 11–12), after a prior warning where proportionate; immediately in cases of serious abuse, unlawful content or security threats.
• Free accounts with no activity for an extended period may be paused; logging in reactivates them. Paid accounts are not paused for inactivity.
• If we terminate a paid service for reasons not attributable to you, we refund the unused part of the prepaid period pro rata.

17. Liability

Nothing in these Terms excludes or limits our liability where such limitation is not permitted by law, including liability for wilful misconduct or the statutory rights of consumers (whose legal position these Terms do not worsen). For users who are not consumers, our total liability arising out of the Service in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect damages or lost profits.

18. Changes to these Terms

We may amend these Terms for valid reasons: changes in law, new or changed features, security requirements, or changes in how the Service is provided. We will announce amendments at least 14 days in advance by email or an in-Service notice. If you do not accept the amended Terms, you may terminate the contract (and cancel your subscription) before they take effect. Price changes are governed by section 5.

19. Governing law and disputes

These Terms are governed by Polish law. If you are a consumer, this choice does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence, and disputes are resolved by the competent common courts. For users who are not consumers, the courts having jurisdiction over our registered office are competent.

20. Contact

BREP STUDIO Sp. z o.o., Kolejowa 45/9, 01-210 Warsaw, Poland · info@brep.studio · +48 791 901 883. See also our Privacy Policy and FAQ.