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Frequently Asked Questions
Everything about plans, billing, credits, and usage limits.
Subscription & Billing
Is the subscription a one-time purchase or recurring?
What happens when I subscribe?
What happens if my payment fails?
Can I pause my subscription?
How do I cancel my subscription (stop monthly charges)?
Do prices include VAT?
Do you offer refunds?
Who is the seller?
Credits
What are credits used for?
Are monthly credits replenished with each payment?
Do credits expire?
Do credits stack or reset each month?
Can I buy additional credits?
I just subscribed but have 0 credits — what happened?
Monthly Usage Limits
What are monthly usage limits?
Are monthly limits different from credits?
What happens when I hit a monthly limit?
Do unused monthly operations roll over?
Plans & Features
What's included in the Free plan?
What extra do paid plans give me?
Will my projects be deleted if I downgrade?
What is "inactivity suspension"?